Your shared inbox was never meant to run a business.
Positive Contact is built for small teams selling online. It gives you one calm place for every customer conversation. Nothing gets answered twice. Nothing gets forgotten.
You know the feeling.
A shared mailbox never really worked. You just hadn't found the alternative.
“Did anyone reply to Carrie?”
Two people answer the same customer. Or nobody does, because everyone assumed someone else had.
The context lives in someone’s head
Half the story is in an email, half is on a phone, and the person who knows it is on holiday.
WhatsApp is a separate universe
Your customers message where it suits them. Your inbox only knows about email.
The alternative is a helpdesk
If you like to call your staff “agents” and refer to customers as “tickets”, you might like it. We don't.
The features small teams actually need. None of the crap they don’t.
Six things, done properly. You’ll have it running before lunch.
One shared inbox
Every email and WhatsApp message your business receives, in a single place your whole team can see.
Context
Orders and events appear directly in the conversation, so your team know what happened. Drop in context so anyone picking up the thread is instantly up to speed.
Tasks that catch themselves
Create and assign tasks yourself, and let Positive Contact pull them out of the messages you send - promise a customer something and the follow-up is already on the list.
Full contact history
Open a customer and read everything, from every channel, in order. No forwarding, no digging.
Quick replies
Write the answers you give every week once, and drop them in any conversation with a click.
Conversation summaries
Pick up a long thread instantly without having to read through piles of messages.
Suggested replies
A first draft, ready for you.
Positive Contact looks at how you have answered messages like this one before, drafts the reply in your words, and hands it to you. You change what you want and hit send. We don't think an inbox should be allowed to talk to your customers without you reading it first.
Hi Carrie,
Good news – order #4192 shipped this morning and is on track to arrive Thursday, ahead of your Friday deadline. Tracking: royalmail.com/track/RM4192
Kind regards,
What early customers say
“We used to have two people reply to the same customer, or nobody notice until they emailed a third time. That just doesn’t happen now – you open the inbox and you can see everything.”
“Half our customers message on WhatsApp, half by email, and it used to mean two separate stories about the same order. Now it’s one conversation, with the order sat right there, whoever picks it up.”
“I used to promise customers I’d chase something up and then forget by lunchtime. Now it’s already on my list before I’ve closed the email.”
Priced for a small team, not a call centre
Transparent pricing, no confusing 'extras'. Never a limit on conversations.
£7 for the first person + £4.50 × 2 more
This really isn't for you if...
You want to “deflect” talking to your customers.
You want per-feature add-ons and a sales call to unlock them.
You've got five tools stitched together and nobody's complained loud enough yet.
Questions people ask
Do we have to move off our email address?
No. Positive Contact sits behind the address you already use – hello@, info@, whatever it is. Customers carry on emailing the same place, you just get better at replying to them.
How does WhatsApp work?
Connect your business number and WhatsApp messages land in the same inbox as email, on the same contact. One conversation history per customer, however they got in touch.
Will this email our customers by itself?
Absolutely not. You are always in control. It summarises and drafts, if you want it to, but you read it and press send.
Is there a limit on conversations?
No. These are your customers and we aren't going to hold their communication with you for ransom just so we can upsell you something. That's not how we work. Every plan has unlimited conversations and unlimited contacts.
How long does setup take?
Most teams are running the same morning.
What if I add more staff?
Move up (or down) as your business grows. You can even add people to your workspace for a few months and then remove them again, which is handy for seasonal peaks.
Why aren't you using words like “empower”, “elevate”, and “unify”?
If you ever catch us saying “synergy” with a straight face, assume we’ve been hacked.
Get your inbox under control.
We’re letting small teams in a handful at a time so we can help each one get set up properly. Leave your email and we’ll be in touch this week.
No card, no sales call, no obligation.